FAQs
What do I need to do to see a property?
Begin by submitting applications for everyone over 18 that will be living at the property. There is a $10.00 application fee for each applicant which is used to process the credit and reference check. Contact Callahan & Galloway to check the status of your application. If your applications are approved you may then set up an appointment to see the property(s) you are most interested in.
Do my spouse and I both need to fill out applications?
Yes, because you are two different people with different social security numbers, birth dates, credit history, and employment information, etc., and we do require an applications from each of you.
How long does it take to get my application approved?
Approximately one business day, possibly sooner or later depending on rental references.
Why do I have to fill out an application before I see the property?
Primarily for our agents safety! We have to know who we are showing. We also require the application process to precede the showing in an effort to serve our more qualified applicants better. If we show the property first and then the application is later denied, we have lost valuable time that could have been used for our qualified applicants. We’d like to keep our schedule open and available to those who meet our criteria.
Do I need a co-signer?
In most cases, if you are over 18 you are considered an adult and do not need a co-signer/parental guarantee. Also, if you are a student over the age of 18 and your parent(s) are planning on paying your rent your parent will need to sign a parental guarantee. A parental guarantee is a contract signed by your parent guaranteeing that your rent will be paid. In the case of a parental guarantee, parents are not required to sign the actual lease. If , however, you are not a student and your application is initially denied, we may consider reprocessing the application if you have a qualified co-signer. The co-signer must complete the same application process you initially went through.
How long is a typical lease/what terms do you offer?
We offer one year leases or (in some cases) you may choose to have your lease end on July 31st.
Do you require a deposit?
We require a deposit equal to one month’s rent at ALL locations (with the exception of 920 Cherry Street). The deposit at 920 Cherry Street is $350.
Will you work with me on the deposit?
We require the deposit to be paid-in-full upon lease signing.
What if something in my apartment needs repaired?
We have a full maintenance staff that is skilled and able to make most repairs. Just call the office to submit a work order and your repair (in most cases) will be completed in just a few days. We also have someone on-call after hours to be available if a maintenance emergency would arise after our typical business hours. After hour calls should be limited to emergency situations such as flooding or no heat.
Do you allow pets at your properties?
Some of our properties do allow pets with a $250 refundable pet deposit (an extra $100 is required for an additional, approved pet). We will under no circumstances allow rottweilers or pit-bulls (also called American Staffordshire Terrier). Please see our vacancy list for pet friendly properties.
Can I paint the apartment?
No…painting your rental unit any color other than its original paint color upon move-in is strictly not allowed and is a violation of your lease.
I originally decided to live on my own, but can I add a roommate later?
Yes, the normal application process will apply.
What if I want to break my lease or leave early?
We do not “break leases”. The purpose of a lease is to protect both the tenant and the owner. However, if you must vacate the property before your lease expires for any reason, your only option is to sub-lease.
What is sub-leasing and how does it work?
Subleasing is a process in which you must find someone to occupy the apartment in your place until expiration of your original lease. As the sub-leasee you are required to fill out a sub-leasing form and pay a $200 subleasing fee. We will then post your unit on our vacancy list only if everyone on the lease will be sub-leasing. We also recommend you advertise on your own (Craiglist, the Maneater, flyers, etc). We do not match roommates, so if you are leaving and you have roommates staying, we are not able to help you with your search for a replacement. Also, your roommates must sign off on the sub-leasing form, acknowledging you are leaving and agreeing with the sub-lease. Once a sub-leasee is found (and the $200 sub-lease fee has been paid) the new tenant may then sign onto your original lease and pay a deposit. Note: We will hold your deposit until the end of your lease.
When can I expect to receive my deposit refund?
Deposits will be returned within 30 days of your lease expiration.
